A Break-Fix solution in IT refers to a reactive approach to managing and resolving technology issues. Instead of proactively preventing problems, organizations or individuals with a Break-Fix approach wait for something to break or malfunction, and then they seek assistance to fix it. This type of IT support is often provided on a per-incident or per-issue basis, and it can be contrasted with a managed services approach where IT issues are actively monitored and prevented.
Do You Need a Break-Fix Solution?
In a Break-Fix model, SYSCO would resolve your issues only when the support is needed. We take a proactive approach to ensure that these issues do not disrupt your business.